FAQ

AS BLACK BAY CATERS TO THE SLIGHTLY OVERSIZED FIT, IF YOU'RE UNSURE ABOUT SIZING, WE RECOMMEND GOING ONE SIZE UP FROM YOUR REGULAR SIZE. FOR EXAMPLE, IF YOU NORMALLY WEAR AN M, YOU CAN GO AHEAD WITH AN L WITH US. ONCE COMFORTABLE, YOU CAN ALWAYS UPSIZE IF YOU PREFER A LOOSER LOOK. IT'S WORTH NOTING THAT OUR SIZING CHART IS AVAILABLE ON OUR WEBSITE, WHICH PROVIDES DETAILED MEASUREMENTS FOR EACH SIZE TO HELP YOU CHOOSE THE PERFECT FIT.

MACHINE WASH WORKS FOR ALL OUR TEES. AIR-DRY. AVOID DRY CLEANING. USE COLD WATER TO AVOID COLOUR BLEED & SHRINKAGE. DO NOT IRON THE PRINT DIRECTLY.

WE USUALLY ANNOUNCE OUR UPCOMING DESIGNS AND COLLECTIONS ON OUR OFFICIAL INSTAGRAM ACCOUNT - @blackbay.co.in & @ blackbay_kids WE RECOMMEND FOLLOWING US ON INSTAGRAM TO STAY UPDATED WITH OUR LATEST RELEASES AND DROPS. ONCE THE DESIGNS ARE ANNOUNCED, THEY ARE AVAILABLE TO PURCHASE ON OUR WEBSITE.

A PRE-ORDER IS THE RESERVATION OF AN ITEM THAT IS AVAILABLE TO PURCHASE BUT WILL BE SHIPPED OUT BASED ON THE MENTIONED DATE. PLEASE MAKE SURE TO READ THE PRODUCT DESCRIPTION ON ORDERS THAT ARE OF PRE-ORDER STATUS.

WE SHIP AND DELIVER ALL OUR ORDERS PAN-INDIA AND INTERNATIONALLY IN ALL 192 COUNTRIES.

ALL ONLINE ORDERS ARE SHIPPED FROM OUR FULFILMENT CENTRE LOCATED IN NEW DELHI.

ALL ONLINE ORDERS FROM BLACKBAY.CO.IN ARE ELIGIBLE FOR FREE SHIPPING PAN-INDIA UPTO ₹2999. INTERNATIONAL ORDERS HAVE AN ADDITIONAL CHARGE WHICH IS MENTIONED AT THE TIME OF CHECKOUT BASIS THE DELIVERY ADDRESS.

WE SHIP ALL ORDERS WITHIN 24 HOURS OF RECEIVING THEM, UNTIL SPECIFIED WITH A DATE OF SHIPPING (IN CASE OF PRE-ORDERS). PLEASE CHECK YOUR SPAM FOLDER IN CASE OUR EMAIL WAS REDIRECTED THERE. KINDLY ALLOW US 2-5 WORKING DAYS FOR YOUR ORDER TO BE DELIVERED. INTERNATIONAL ORDERS TAKE 5-10 WORKING DAYS TO GET DELIVERED.

MOST OF OUR SHIPMENTS GET FULFILLED BY SHIPROCKET AIR COURIER SERVICE WHICH IS THE FASTEST DOMESTIC COURIER SERVICE PROVIDER. FOR OTHER PINCODES, OUR SHIPPING AGGREGATOR MAKES SURE TO ASSIGN THE STRONGEST COURIER PARTNER TO SHIP YOUR ORDER AT THE EARLIEST.

YOU WILL RECEIVE AN EMAIL FROM US WITH YOUR TRACKING INFORMATION AND ESTIMATED DELIVERY DATE WHICH IS PROVIDED BY OUR SHIPPING AGGREGATION SERVICE. FOR INTERNATIONAL ORDERS, WE USE A LOCAL COURIER SERVICE PROVIDER AND WILL CONTACT YOU PERSONALLY ON THE TRACKING NUMBER FOR THE SAME. ADDITIONALLY, AN ORDER CONFIRMATION MESSAGE IS SHARED WITH YOU ON YOUR REGISTERED WHATSAPP NUMBER.

DUE TO LOGISTIC ISSUES OUT OF OUR CONTROL, THERE MAY OCCASIONALLY BE A DELAY IN SHIPPING YOUR ORDER. DO NOT WORRY AS WE ARE ONLY LOOKING TO FULFIL ALL ORDERS THAT ARE CONFIRMED

DUE TO LOGISTIC ISSUES OUT OF OUR CONTROL, THERE MIGHT BE AN OCCURRENCE OF DELAYED DELIVERY ON THE EXPECTED DATE. FEEL FREE TO CONTACT US AND WE WILL SOLVE THIS AT THE EARLIEST.

WHEN ORDERING GOODS FROM OUR SITE FOR DELIVERY OVERSEAS YOU MAY BE SUBJECT TO ADDITIONAL IMPORT DUTIES AND TAXES, WHICH ARE LEVIED ONCE THE ORDER REACHES THE SPECIFIED DESTINATION. ANY ADDITIONAL CHARGES FOR CUSTOMS CLEARANCE MUST BE BORNE BY YOU. WE HAVE NO CONTROL OVER THESE CHARGES AND CANNOT PREDICT WHAT THEY MAY BE SO WE'D ALWAYS RECOMMEND CONTACTING YOUR LOCAL CUSTOMS FOR MORE INFORMATION BEFORE PLACING AN ORDER. IF THESE CHARGES ARE UNPAID OR YOU REFUSE TO PAY THEM, YOUR ORDER MAY BE RETURNED TO US AND WE WILL BE UNABLE TO REFUND SHIPPING COSTS. THERE MAY ALSO BE COSTS ASSOCIATED WITH THE RETURN TO US, WHICH WILL BE DEDUCTED FROM ANY REFUND VALUE. IN CERTAIN SITUATIONS, YOUR ORDER MAY BE DESTROYED BY CUSTOMS IF DUTIES AND TAXES ARE NOT PAID. IN THIS INSTANCE, WE CANNOT REFUND PRODUCT OR SHIPPING COSTS FOR THESE REASONS.

YOUR ORDER WILL BEEN CONFIRMED WITH A 5 DIGIT ORDER NUMBER (EG: #55555). WE SHIP ALL ORDERS WITHIN 24 HOURS OF RECEIVING THEM, AND YOU SHOULD HAVE RECEIVED AN EMAIL FROM US WITH YOUR TRACKING INFORMATION AND ESTIMATED DELIVERY DATE. PLEASE CHECK YOUR SPAM FOLDER IN CASE OUR EMAIL WAS REDIRECTED THERE.

NO PROBLEM; REACH OUT TO OUR INSTAGRAM @blackbay.co.in or @blackbay_kids AND YOU CAN PLACE AN ORDER OVER THE PHONE INSTANTLY BY MENTIONING THE REQUIRED PRODUCT AND BY FILLING IN ALL THE RIGHT SHIPPING DETAILS.

ALL ORDERS ONCE CONFIRMED WITH AN ORDER NUMBER CANNOT BE CANCELLED. WE WILL LOOK TO FULFIL THIS ORDER AT THE EARLIEST. HOWEVER, YOU CAN MODIFY THE ORDER FOR SIZE OR PRODUCT PROVIDED THE ORDER IS IN THE ‘UNFULFILLED’ STATUS. ONCE THE AWB IS PRINTED FOR AN ORDER, THE CHANGES CANNOT BE MODIFIED. TO DO SO, SIMPLY DROP AN EMAIL TO BLACKBAY21269@GMAIL.COM IMMEDIATELY WITH YOUR ORDER NUMBER AND THE CHANGES TO BE MADE AND THE TEAM WILL HAPPILY ASSIST YOU.

AMENDMENTS IN DELIVERY ADDRESS CAN BE MODIFIED PROVIDED THE ORDER IS IN THE “UNFULFILLED” STATUS. ONCE THE AWB IS PRINTED FOR AN ORDER, THE CHANGES CANNOT BE MODIFIED. TO DO SO, SIMPLY DROP AN EMAIL BLACKBAY21269@GMAIL.COM IMMEDIATELY WITH YOUR ORDER NUMBER AND THE CHANGES TO BE MADE AND THE TEAM WILL HAPPILY ASSIST YOU.

CAN BE DONE THROUGH THE FOLLOWING PAYMENT METHODS: CARD, AMEX AND UPI. PLEASE NOTE THAT WE ACCEPT COD FOR ONLINE PURCHASES.

AT OUR BRAND, WE STRIVE TO PROVIDE OUR CUSTOMERS WITH EXCLUSIVE AND UNIQUE DESIGNS THAT STAND OUT FROM THE REST. AS SUCH, WE DO NOT RESTOCK DESIGNS OR SIZES ONCE THEY ARE SOLD OUT. THIS ENSURES THAT OUR CUSTOMERS CAN ENJOY THE EXCLUSIVITY OF OUR BRAND AND LOOK FORWARD TO OUR NEXT DROP.

WE WOULD ADVISE HAVING YOUR ORDER DELIVERED TO AN ADDRESS WITH SOMEONE THERE TO ACCEPT IT. IF THERE IS NO ONE AT THE ADDRESS TO ACCEPT THE ORDER, OUR COURIERS WILL RE-ATTEMPT THE DELIVERY 2 MORE TIMES UNTIL THE ORDER IS RETURNED TO ORIGIN (RTO). TO AVOID AN RTO, PLEASE MAKE SURE TO INFORM US ABOUT THE SAME ON BLACKBAY21269@GMAIL.COM SO THAT WE CAN HOLD OUR SHIPMENT UNTIL YOU ARE AVAILABLE AT THE LOCATION.

KINDLY DROP IN AN EMAIL BLACKBAY21269@GMAIL.COM WITH THE ORDER NUMBER AS WELL AS PICTURES OF PROOF ON THE DEFECTS. ONCE CONFIRMED, OUR TEAM WILL SHOOT AN EMAIL BACK TO YOU MENTIONING THAT YOUR PRODUCT WILL BE RECALLED TO THE WAREHOUSE AND WILL SHIP A FRESH PIECE BACK TO YOU.

KINDLY DROP IN AN EMAIL TO BLACKBAY21269@GMAIL.COM WITH THE ORDER NUMBER AS WELL AS PICTURES OF PROOF ON THE DEFECTS. ONCE CONFIRMED, OUR TEAM WILL SHOOT AN EMAIL BACK TO YOU MENTIONING THAT YOUR PRODUCT WILL BE RECALLED TO THE WAREHOUSE AND WILL SHIP A FRESH PIECE BACK TO YOU.

WE DO NOT HAVE A REFUND POLICY DUE TO THE LIMITED QUANTITIES WE PRODUCE. HENCE, ALL ORDERS ARE FINAL. ALL RETURNS ARE STRICTLY ACCEPTED AND REFUNDED ONLY VIA A GIFT CARD TO THE CUSTOMER. HOWEVER, IN RARE AND EXCEPTIONAL CASES, WHERE A TRANSACTION FAILS OR AN ORDER ID IS NOT GENERATED, AN AUTOMATIC REFUND WILL BE INITIATED TO YOUR SOURCE ACCOUNT WITHIN 5-7 BUSINESS DAYS. FOR MORE INFO, PLEASE DROP US AN EMAIL AT BLACKBAY21269@GMAIL.COM AND THE TEAM WILL BE HAPPY TO ASSIST YOU.

WE HAVE AN EXCHANGE POLICY OF 5 DAYS FROM THE DATE OF RECEIVING THE PRODUCT. TO PLACE RETURN/EXCHANGE REQUEST, CLICK HERE WITHIN 5 DAYS OF RECEIVING THE ITEM.

CATERING TO THE HYGIENE STANDARDS FOR OUR PRODUCTS; ALL THE EXCHANGES RECEIVED WILL GO THROUGH A QUALITY CHECK BY OUR TEAM AND WOULD BE FURTHER APPROVED/DECLINED FOR EXCHANGE. WE RESERVE THE RIGHT TO NOT ACCEPT A RETURN IF;

• THE PRODUCTS ARE RETURNED AFTER USE.
• THE PRODUCTS ARE DAMAGED.
• THE PRODUCTS DO NOT HAVE ALL THE TAGS.

• ONCE WE RECEIVE THE RETURNED ITEM, YOU WILL BE INFORMED WITH A CONFIRMATION THAT WE WILL PROCESS THE EXCHANGE WITHIN 7-10 BUSINESS DAYS
• OR YOU CAN DIRECTLY DM US ON INSTAGRAM @blackbay.co.in or @black_kids or email us on BLACKBAY21269@GMAIL.COM

WE DO NOT HAVE A REFUND POLICY DUE TO THE LIMITED QUANTITIES WE PRODUCE. HENCE, ALL ORDERS ARE FINAL. ALL RETURNS ARE STRICTLY ACCEPTED AND REFUNDED ONLY VIA A GIFT CARD TO THE CUSTOMER. HOWEVER, IN RARE AND EXCEPTIONAL CASES, WHERE A TRANSACTION FAILS OR AN ORDER ID IS NOT GENERATED, AN AUTOMATIC REFUND WILL BE INITIATED TO YOUR SOURCE ACCOUNT WITHIN 5-7 BUSINESS DAYS. FOR MORE INFO, PLEASE DROP US AN EMAIL AT BLACKBAY21269@GMAIL.COM AND THE TEAM WILL BE HAPPY TO ASSIST YOU.

YES, SIMPLY DROP IN AN EMAIL BLACKBAY21269@GMAIL.com AND THE TEAM WILL FACILITATE A GST INVOICE AGAINST YOUR ORDER.

FOR CUSTOM ORDERS, KINDLY DROP US AN EMAIL TO BLACKBAY21269@GMAIL.COM OR DM US AT @black.co.in or @black_kids AND THE TEAM WILL REACH OUT TO YOU SHORTLY.

IF YOU HAVE RECEIVED AN ORDER CONFIRMATION EMAIL AND A FOLLOW-UP EMAIL MENTIONING THAT YOUR TRANSACTION HAS FAILED, DO NOT WORRY. YOUR ORDER WILL BE SHIPPED AS THIS WOULD BE A GLITCH WITH OUR PAYMENTS AGGREGATOR. ONCE AN ORDER NUMBER HAS BEEN GENERATED, YOUR ORDER WILL BE SHIPPED AND DELIVERED AS PER OUR POLICY.

EMAIL:- BLACKBAY21269@GMAIL.COM
MOBILE NO.:- 91+ 9971866399