Refund policy

📘 APPLICABILITY OF POLICY

By agreeing to use the BlackBay platform and/or placing an order at blackbay.co.in, you agree to abide by the terms outlined in this policy. If you do not agree, you are advised not to transact on our website.

Note: BlackBay reserves the right to revise or modify this policy at any time. We encourage customers to review this page each time they engage in a transaction.

🔁 TO PLACE A RETURN/EXCHANGE REQUEST

  1. We offer exchanges & returns within 7 days from the date of delivery. Once your query is accepted, you will receive a notification by email. Our courier partner will attempt pickup within 24–48 hours.

  2. Pickup will be attempted twice. If unsuccessful, you must courier the product back to our warehouse. Reverse pickup is subject to serviceability at your pincode.

  3. Once the returned item reaches our warehouse, it will undergo a quality check. Only upon approval will your request be processed further.

  4. Exchange delivery timelines are typically 7–10 working days.

  5. If the required size/product is unavailable, we will offer an alternative item or issue a gift card for the MRP amount.

  6. For returns, refunds are issued as store credit (gift cards) after QC approval, and shared via email.

  7. To accept your return, the item must be in its original condition – not worn, not washed, and not damaged.
    If the tag is missing or removed, or if the item looks used, your return will not be accepted.

  8. If you need help, please email us at blackbay21269@gmail.com or call/WhatsApp at +91 99718 66399 (Mon–Sat, 11 AM – 7 PM). Queries are typically resolved within 24 hours.

  9. Order cancellations are allowed only for COD orders and only before dispatch from the warehouse.

  10. Prepaid orders are final. No cancellations or refunds are available. In exceptional cases, refunds are issued as gift cards, valid for 6 months and redeemable only on blackbay.co.in.

🔄 EXCHANGE / RETURN CONDITIONS

You may request a return or exchange if:

  • The item does not fit

  • The product or shipping box is damaged

  • The item is defective

  • Accessories or parts are missing

🛑 Mandatory Return Conditions:

  • The product is unused, unwashed, and in saleable condition

  • Original tags, packaging, and accessories are intact

  • No stains, perfumes, odors, scratches, or damages

  • Product sets must be returned as a complete set

  • Return must match original order records

  • No alterations (unless proven vendor fault)

  • A valid unboxing video is required for damage claims

🔙 RETURN LOGISTICS & QC

  • Returns are handled by our reverse logistics partners

  • On receiving your request, our team will verify and schedule the pickup

  • Products failing QC (damaged, worn, used) will be rejected

  • We reserve the right to deny returns/exchanges that don’t meet the criteria above

📞 CUSTOMER SUPPORT

Need help? Reach out:

  • ✉ Email: blackbay21269@gmail.com

  • ☎ Call: +91 99718 66399

  • 🕒 Support Hours: Monday to Saturday, 11:00 AM – 7:00 PM