At Black Bay, we aim to make your shopping experience smooth from checkout to delivery. Please review our shipping information below before placing your order.
1. Free Shipping
Black Bay offers free shipping on all orders placed through our website. No minimum order value is required.
2. Order Processing
Orders are generally processed within 3–4 business days after order confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
During new drops, launches, sales, festive periods or periods of high order volume, processing may take slightly longer.
3. Delivery Timelines
Once dispatched, delivery timelines depend on your location and the courier partner servicing your area.
Delivery estimates are indicative and may occasionally be affected by factors outside our control, including courier delays, weather conditions, public holidays, operational disruptions or other unforeseen circumstances.
4. Order Tracking
Once your order has been dispatched, tracking details will be shared with you through the contact information provided while placing your order.
Please allow some time for the courier partner’s tracking system to update after dispatch.
5. Order Changes & Cancellations
If you would like to modify or cancel your order, please contact us as soon as possible after placing it.
Once an order has been processed or dispatched, we may not be able to modify or cancel it.
6. Shipping Address
Please ensure that your complete shipping address, PIN code and contact details are entered correctly at checkout.
Black Bay cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
If an order is returned to us because of an incorrect address, failed delivery attempts or refusal to accept the shipment, additional charges may apply for reshipping.
7. Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect product, please contact our customer support team within 48 hours of delivery.
Please retain the original packaging and share clear photographs and/or videos of the product and package to help us assess and resolve the issue.
8. International Shipping
Where international shipping is available, customs duties, import taxes and other applicable charges may be levied by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the recipient and are not controlled by Black Bay.
9. Contact Us
For shipping or order-related queries, please contact us at:
Email: Blackbay21296@gmail.com
Phone: +91 9971866399
